We are sad to see you go but we want you to know that if you choose to return to coaching we will be here for you. By logging in with the email associated with your account and password, you can pick up right where you left off! If there is specific feedback you have to share, please contact our Customer Support Operations Team via our support widget so we can gather that from you.
You may cancel at any time through the Subscription page within the Settings of your account. Cancellation is for the next monthly payment and is not retroactive. For example; if your payment date is July 15 and you cancel the account on August 2, the account will automatically cancel after August 14 and a new payment will not be processed for the next month of service.
Refunds are not available for unused sessions, time, or services. If you cancel after your monthly subscription payment is processed, you may finish the month of service utilizing the available coaching sessions and curated content that matches your profile.
Canceling via Web Browser
To cancel via web browser, please follow the instructions below:
- Navigate to your BetterUp account on a web browser
- Click on your avatar on the top right corner of the page and click Account
- Click Subscription
- Click the three ellipses (...) and click Cancel
Canceling Via BetterUp Mobile App
To cancel via BetterUp app, please follow the instructions below:
- From your BetterUp App, click on your avatar at the top left to open Settings
- Under Subscription, click Manage subscription >
- Under Your Subscription, click Manager subscription > once again
- Under Manage subscription, select Cancel >
- You must answer the cancellation questions provided to process the cancellation request
- After answering the questions provided, click Next to follow any remaining prompts to confirm your cancellation
Upon cancellation, the system will ensure your next monthly subscription payment is not processed. You will maintain access to your account and remaining coaching sessions for the duration of the billing cycle. All future scheduled sessions beyond the cancelation date will be canceled. Access to messaging and scheduling with your coach(es) will be removed after the billing cycle has lapsed. Please note that we cannot guarantee the same coach will be available in the future. The platform, saved resources, and assessment results will remain available.
For more information on managing your BetterUp for Individuals subscription, please see: Plan & Subscription Management for BetterUp for Individuals