In today's fast-paced and complex environment, managers are key to unlocking the full potential of their teams. BetterUp Manage™, powered by AI and insights from nearly 4 million coaching sessions, identifies critical growth opportunities for managers and creates structured, skills-based development journeys tailored to your organization’s needs.
Main Product Offerings
While we are constantly evolving the experience based on customer feedback, the following features are currently available:
- 1:1 Coaching: Up to five sessions with a certified leadership development coach.
- Growth/Coaching Plans: Unlimited access to AI-driven growth plans to build new skills and habits.
- Group Coaching: Unlimited access to peer-supported group coaching sessions.
- BetterUp AI Coaching: Unlimited real-time AI coaching support.
Platform Features
- Whole Person™ Manager Assessment and Report: Measures 50+ mindsets and behaviors to drive manager effectiveness.
- 360 Assessment and Report: Development-focused feedback from direct reports, peers, and leaders.
- Pulse Assessment: Tracks progress post-coaching plan completion.
Assessments
The Whole Person™ Manager Assessment: This assessment evaluates 50+ mindsets, behaviors and outcomes critical for effective management. Results are used to create personalized coaching plans, increase self-awareness, and establish a baseline for tracking progress. All responses are confidential and not shared with employers or managers. Includes around 90 questions and takes 9 to 12 minutes to complete.
The Manage 360 feature: This feature provides a powerful multi-rater peer review system designed to uncover untapped potential. It delivers development-focused feedback from direct reports, peers, and leaders, supporting managerial growth. Members can request feedback from up to 25 individuals through the home interface, and the collected feedback is compiled into a detailed 360 report. The report provides an overview of members' skills comparing their self-assessment with the scores coming from their contributors and also rich feedback (open ended reflections) on their strengths, recommendations for improvement to enhance their ability to drive business results and build stronger relationships.
You are encouraged to initiate the 360 Assessment at any point during the Manage program, especially early on to complement the self-assessment. Results will be discussed during your next one-on-one session.
Coaching
In the Manage™ program, you’ll meet with your coach up to five times a year. The first session focuses on debriefing your Whole Person Assessment, followed by sessions to help you progress through your Manage™ plan and journey.
If you wish to change your coach after the first session, please reach out to customer support to match you with your new coach. We recommend you having the same coach as part of your Manage journey as the coach can help review your Whole Person Assessment and depending on your growth areas, the coach will assign you a plan to work on.
Important: Coach rematching with the same coach is not available in the Manage™ experience. If any session is canceled—by either the coach or the member—you will be assigned a new coach. Specifically, if the initial debrief session is canceled or rescheduled, you’ll be redirected to the onboarding process to reschedule all sessions with a new coach.
Sessions
In the BetterUp Manage™ experience, you will meet with your dedicated coach approximately every six weeks, with up to five coaching sessions per year. The first session happens at the end of onboarding and focuses on reviewing Whole Person assessments before creating a personalized coaching plan. The coach then assigns a coaching plan while in the first coaching session or right after the coaching session.
After that, you will schedule each session approximately six weeks apart, ideally at the end of a coaching plan to reflect on progress and align on the next steps. If you complete the assigned plan ahead of schedule, you can message your coach to request an earlier session. Otherwise, you will continue with the pre-scheduled session.
We recommend that you always work with the same coach, ensuring consistency and a deeper coaching relationship. If a session is approaching and the plan is still in progress, members have the option to reschedule or continue with the session as planned. Coaches can also reassign the same plan if additional time is needed. Manage coaches are specifically trained in the Manage framework, ensuring high-quality support tailored to leadership development needs.
Plans
You can complete up to 12 different coaching plans for 12 skills, one skill at a time, depending on your Manage™ plan. For each selected skill, a personalized coaching plan is created. On average, it takes about four weeks to complete each coaching plan.
| Plan topics | Plan short description | |
|
Delivering Excellence |
Creating Clarity and Alignment | Aligning your team with your organization's goals. |
| Driving Team Performance | Boosting team productivity and execution. | |
| Mastering Strategic Prioritization | Adapting team priorities to business goals. | |
| Navigating Critical Conversations | Handling high-stakes discussions with clarity and emotional control. | |
|
Elevating Others |
Coaching and Developing Others | Actively supporting the ongoing growth of team members. |
| Empowering Team Members | Trusting and enabling team members with high impact work. | |
| Building Inclusive Environments | Creating an open and psychologically safe environment. | |
| Recognizing Team Members | Recognizing a team member's value and impact. | |
| Navigating Complexity | Making High-Quality Decisions | Making thoughtful and timely decisions. |
| Strategic Thinking for the Future | Adapting to future challenges with long-term planning and foresight. | |
| Developing Leadership Presence | Inspiring confidence and respect through self-awareness and authentic communication. | |
| Embracing Creative Tension | Harnessing diverse perspectives and constructive conflict to drive innovation. |
Spotlight Circles
Spotlight Circles in BetterUp Manage™ are dynamic, BetterUp Coach led, and peer-supported group coaching sessions designed to provide individual-focused support within a collaborative environment. These sessions foster diverse perspectives and actionable insights, empowering you to grow in a flexible, supportive setting.
BetterUp Manage™ | Member FAQs
How many 1:1 coaching sessions can a member have in a year?
Members can have up to five 1:1 coaching sessions per year. The first session is 45 minutes, while subsequent sessions are 30 minutes.
How far apart are 1:1 coaching sessions?
1:1 coaching sessions are scheduled approximately six weeks apart. Members cannot schedule a session within six weeks of their previous session. If needed, they can reschedule or ask their coach to reschedule if no suitable availability is found.
When should a member schedule their next coaching session?
A call-to-action button at the top of the Plans page allows members to schedule their next session. This button remains visible until the session is scheduled. If a member has not scheduled their next session by the time they complete all weeks in the plan, they must schedule a session to start a new plan. Additionally, a drip campaign will remind members to schedule their next session if they do not have one booked.
How many Spotlight Circles will members have access to in a year?
Members have unlimited access to spotlight circles depending on the availability of times.
What privacy measures are in place?
Your privacy is paramount! All customer communications are encrypted using industry-standard encryption technologies. Our servers are regularly assessed to ensure compliance with industry standards and are accredited with several certifications.
We take your confidentiality very seriously and release only limited information to your employer as described fully in our Privacy Policy. Your employer knows our confidentiality policy and that giving you a safe space helps foster real, meaningful growth. While we will share limited personal information with your employer, we do not share specifics of your sessions, meaning they won’t know what skills you’re working on, what you’re sharing with your coach(es), or what kind of progress you’re making. We will only share basic usage statistics with your employer related to whether or not your account is active for billing purposes.
Here is a link to our Privacy Policy for additional information. If you have any questions, feel free to contact support and we’ll be happy to help!
Where can I ask additional questions?
You can contact support by using the '?' in the bottom right corner.
If you’re looking for your invitation to join BetterUp, check your email inbox or spam folder for emails from support@betterup.co.