In today's fast-paced and complex environment, managers are key to unlocking the full potential of their teams. BetterUp Manage™, powered by AI and insights from nearly 3 million coaching sessions, identifies critical growth opportunities for managers and creates structured, skills-based development journeys tailored to your organization’s needs.
While we are constantly evolving the experience based on customer feedback, the following features are currently available:
- Whole Person™ Manager Assessment
- Four 1:1 coaching sessions with the same primary coach
- Unlimited coaching plans, which may include:
- Reels: Bite-sized videos from our coaches
- Interactive activities (AI-powered)
- Coaching Circles
- 1:1 session with a specialist coach
- 360 pulse feedback
Assessments
The Whole Person™ Manager Assessment: This assessment evaluates over 20 foundational skills critical for effective management. Results are used to create personalized coaching plans, increase self-awareness, and establish a baseline for tracking progress. All responses are confidential and not shared with employers or managers. includes around 90 questions and takes 9 to 12 minutes to complete.
The Manage 360 feature: This feature provides a powerful multi-rater peer review system designed to uncover untapped potential. It delivers development-focused feedback from direct reports, peers, and leaders, supporting managerial growth. Members can request feedback from up to eight individuals through the home interface, and the collected feedback is compiled into a detailed 360 report. This report can be reviewed and discussed with your Manage coach during scheduled sessions.
You are encouraged to take the 360 Assessment at any point during the Manage program, especially early on to complement the self-assessment. Results will be discussed during your next quarterly one-on-one session, and the 360 Assessment becomes available after starting a development plan.
Coaching
In the Manage™ program, you’ll meet with your coach four times a year. The first session focuses on debriefing your Whole Person Assessment, followed by quarterly sessions to help you progress through your Manage™ plan and journey. Additional one-on-one sessions with a specialist coach may be included based on your coaching plan.
Your initial and quarterly sessions are scheduled together, but you can reschedule or cancel them at any time. You will have the same coach for all four sessions.
If you wish to change coaches, you’ll need to cancel your existing recurring sessions and set up a new series with a different coach. Keep in mind that you cannot choose different coaches for individual recurring sessions.
Important: Coach rematching with the same coach is not available in the Manage™ experience. If any session is canceled—by either the coach or the member—you will be assigned a new coach. Specifically, if the initial debrief session is canceled or rescheduled, you’ll be redirected to the onboarding process to reschedule all sessions with a new coach.
Quarterly Sessions
When scheduling your first one-on-one debrief session, you will also book your quarterly recurring sessions. These sessions can be rescheduled or canceled at any time.
To change the time of a session, use the reschedule option instead of canceling, which allows you to select a new date and time without disrupting your series of sessions.
Missing your second session does not automatically cancel the remaining ones. However, if you miss three consecutive sessions with your coach (including no-shows, or canceling/rescheduling with less than 24 hours' notice), all future sessions will be canceled. Missed sessions cannot be rescheduled with your coach.
To switch coaches, you must cancel your current recurring sessions and set up new ones with a different coach. Different coaches cannot be assigned to individual sessions to maintain consistency throughout your program.
Plans
You can complete up to 11 different coaching plans for 11 skills, one skill at a time, depending on your Manage™ plan. For each selected skill, a personalized coaching plan is created. On average, it takes about four weeks to complete each coaching plan.
| Plan topics | Plan short description | |
Driving Results | Making High-Quality Decisions | Making thoughtful and timely decisions. |
| Creating Clarity and Alignment | Aligning your team with your organization's goals. | |
| Building Team Cohesion | Strengthening team dynamics and morale. | |
| Driving Team Performance | Boosting team productivity and execution. | |
| Mastering Strategic Prioritization | Adapting team priorities to business goals. | |
Elevating Others | Leading With Empathy | Actively listening to the needs of your team members. |
| Coaching and Developing Others | Actively supporting the ongoing growth of team members. | |
| Empowering Team Members | Trusting and enabling team members with high impact work. | |
| Building Inclusive Environments | Creating an open and psychologically safe environment. | |
| Cultivating Purpose and Mattering | Helping team members cultivate a greater sense of purpose from their work. | |
| Recognizing Team Members | Recognizing a team member's value and impact. |
Coaching Circles
Coaching Circles in BetterUp Manage™ are dynamic, BetterUp Coach led, and peer-supported group coaching sessions designed to provide individual-focused support within a collaborative environment. These sessions foster diverse perspectives and actionable insights, empowering you to grow in a flexible, supportive setting.