Member Resource Guide – BetterUp

BetterUp has a robust resource library that includes various types of resources. Those resources include articles, activities, podcasts, assessments, videos, and other multimedia items.

Coaches can assign resources directly to you. Additionally, all BetterUp Members are able to search and browse our resource library on their own. These resources can help you dive deeper into your focus areas and accelerate your coaching journey. Resources can be found on the Discover tab of the BetterUp App or Website. Related resources that appear on the Discover tab are tailored to your selected focus areas.

You will continue to have access to all saved resources, reports, activities, and goals after your program or subscription ends.

Browsing & Searching For Resources

You are able to browse or search for resources by clicking Discover on the BetterUp mobile app or website.

Resource Topics are categorized in the following areas:

Emotional Well-Being
Communication
Purpose and Impact
Leading Others
Connection and Support
Physical Health
Career Planning
Productivity and Planning

To browse those categories:

Click Discover
Scroll down to the bottom of the page.
- If you are on mobile, you will see: Explore by topic
- If you are on the web app, you will see: Browse categories
Select the topic you would like to browse
From there, the resources in that category will populate and you can click on them to view them

If you would like to search for a specific keyword, you are able to use our search bar on the Discover page. To search by keywords:

Click Discover
Enter your keyword(s) within the search bar and hit Enter
You can filter your search results by clicking on Filter and selecting your preferences
From there, the resources in that category will populate and you can click on them to view them

Viewing Assigned Resources

Resources, Action Items, and Activities that your coach assigns to you will show up in the “Up Next” section on the Home page of the BetterUp App or Website. Resources appear there in the order in which they are assigned.

You can locate these by using the following steps:

Log in to the BetterUp App orWebsite
You will see the section “Up next” at the top of the page. In this section you’ll see resources and action items assigned by your Coaches, and recommended articles based on your focus areas

If you are looking for a specific resource that has been assigned to you by one of your coaches, you can locate those by following these steps:

Log in to the BetterUp App or Website
Scroll down to the section “Coaching” on the homepage
Select your coach
You'll find the resources that haven’t been marked as completed under the section “From my coach”
- If you have already marked the resource as “complete,” you can click Show completed. This will populate all of the resources that you have marked as completed from that coach.
Once you have found your resource, you are welcome to bookmark it. You can click the Bookmark icon to save a resource in the “Saved” section of your BetterUp app.

Completing or Dismissing an Assigned Resource

Once a coach has assigned you a resource, you will have the ability to view, dismiss, and/or mark the resource as complete.

As mentioned above, you can view any resource by clicking on the resource. If you have read a resource and you would not like to save the resource, you can mark the resource as complete. Please note that when you mark a resource as complete, it will disappear from the “Up next” section of your account.

To make a resource complete simply locate the ellipses (...) on the resource. From there, you will be able to click Mark Complete

If you would not like to review a resource, you can click Don’t show this card (or “Dismiss” on the app)

Saving Resources

When you would like to save a resource, you are welcome to click the bookmark it. To save a resource to your saved resources:

Locate the resource you would like to save
If you are on the app: click The “+” icon on the resource
- Once you have saved the resource, the “+” icon will become a rubine checkmark
If you are on the BetterUp Website: Click the bookmark icon on the resource
- If the bookmark icon is white, it is not saved. If the bookmark icon is black, it is saved.

Locating Saved Resources:

Log in to the BetterUp mobile app or app.betterup.co
At the top of the page, click the bookmark icon to view your previously saved resources
Click the relevant option:
- From your coaches: these are resources that your coach has directly assigned to you and you have saved
- From Discover: these are resources that you discovered on your own and saved from the resource library
From there, you will be able to locate your saved resources

Unable to Locate an Assigned Resource?

When you are unable to find a resource that your coach has assigned to you, we recommend checking the completed and bookmarked/saved resources in your account. All completed or bookmarked resources will be located there.

Log in to the BetterUp mobile app or app.betterup.co
Scroll down to Coaching (just below "Up next")
Select your coach
You'll find the resources under From my coach
- You can select to Show completed or Hide completed resources

Please note that if you have deleted a resource from your list, you will not be able to locate it on the platform.

If you are still unable to find that resource, we recommend messaging your coach via the BetterUp messaging platform to request that they reassign it to you.

Resource Not Working & HBR/NYT Articles

If you find that a resource is not working, please contact support with the name of the resource, link, and screenshots of the error. Our team will be happy to assist you!

Please note that if you discover a Harvard Business Review article, New York Times article, or another article that is behind a paywall, you are welcome to open that article link in an incognito window. By doing that, you will be able to view an unlimited amount of these per month.

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