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How to Set Up Two-Factor Authentication for Your BetterUp Email

Two-Factor Authentication (2FA) is an additional layer of security designed to protect your online accounts. It goes beyond just a username and password by requiring two different types of information to verify your identity. To ensure that the data of our coaches and members remains secure and protected, 2FA is mandatory for BetterUp accounts. 

Your BetterUp email ending with @betterupcoaches.co is a Google account. When logging in, you'll need to verify your access by receiving a notification on your smartphone, either via Google Prompt or Google Authenticator.

Set Up Checklist for BetterUp Google Account

Please complete each of the steps below to ensure your account remains secure and accessible.

Verify Your Recovery Email

  1. On your desktop computer, go to myaccount.google.com and log in with your @betterupcoaches.co account.

    • Verify in the upper-right corner that you are signed in to your BetterUp account (Google may default to your personal account).
  2. Click on the Security tab and check that your recovery email is accurate 
    • If prompted, send verification code to your recovery email and input for verification

Set Up 2FA Method: Google Authenticator or Google Prompt

Prior to enabling 2FA for your account, it is essential that you follow the steps below to secure your account with either Google Authenticator or Google Prompt as your 2FA sign on method. 

Google Authenticator

Google Authenticator generates a time-based code on your smartphone, providing secure verification even if you are offline. 

  1. First, download Google Authenticator on your mobile phone from the Google Play Store or the iOS App Store.
  2. On your computer, go to two-step verification settings for Authenticator app.
    •  Verify in the upper-right corner that you are signed in to your BetterUp account.
  3. Follow the on-screen steps.
  4. Test by attempting to sign-in and entering a code from Authenticator app.

Learn More: Google Support: Set up Google Authenticator

Google Prompt

Google Prompt allows you to approve logins with a simple notification on your smartphone.

  1. On your computer, go to two-step verification settings for Google Prompt. 

    •  Verify in the upper-right corner that you are signed in to your BetterUp account.
  2. Follow the on-screen steps.

  3. Test the prompt by approving a sign-in attempt on your phone.

Learn More: Google Support: Set up Google Prompt

Turn On 2-Step Verification

  1. Open your Google Account
  2. In the navigation panel, select Security.
  3. Under “How you sign in to Google,” select Turn on 2-Step Verification.
  4. Follow the on-screen steps.

Download and Save Backup Codes

When setting up Two-Factor Authentication (2FA) for your @betterupcoaches.co account, you’ll have the option to generate backup codes. These codes are essential for accessing your account if 2FA isn’t working—for example, if you lose your phone or cannot receive prompts.

Backup codes are not stored on the platform, so it’s crucial to keep a record of them securely.

For more information, visit Google Support: Backup codes.

Account Recovery (Replacement Phone)

Please don't hesitate to reach out to support or join us at Office Hours for further assistance! 

 

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