We're sorry to hear about your issues with downloading the BetterUp mobile app. If you are receiving the error message, “non-compliant action,” this can be due to permissions on the device you are using.
We recommend using the device that was issued to you by your employer. If this still persists, you may need to reach out to the IT department in your organization and have them grant you access. Another option would be to log in to app.betterup.co from your desktop to access the BetterUp platform.
Additionally, please contact support if this issue still persists and the team will be happy to investigate further.