Cora is BetterUp’s AI concierge—designed to support BetterUp’s partners throughout their journey with BetterUp. Whether you’re just getting started or deep into driving program engagement, Cora helps keep everything on track by coordinating launch tasks, providing timely reminders, answering BetterUp-related questions, and connecting you to the right BetterUp team members at the right time.
What Cora Does
Here's how Cora supports your partner experience:
Launch Coordination: Tracks deliverables and deadlines, nudges your team when action is needed, and helps ensure a smooth start.
Support Triage: Answers common questions and flags anything that needs a human touch to your BetterUp team.
Where to Find Cora
You can engage with Cora in three places:
Email: Cora will send you timely updates, reminders, and nudges from betterup@mail.cora.ai. If you're not seeing these emails, please check your spam or promotions folder and mark them as safe.
Slack (optional): If your BetterUp experience includes a shared Slack channel, Cora will support you there. To activate it, just notify your BetterUp team and they’ll take care of the setup.
Shared Workspace: If you have an active launch, your team has access to BetterUp’s shared web-based workspace where you can track tasks, complete steps, and view upcoming milestones. You can access this workspace from your emails / Slack messages with Cora.
How to Complete Tasks with Cora
Via Email
- Look for task reminders from betterup@mail.cora.ai.
- Review the listed action items with due dates and linked instructions or forms.
- Complete the task using the link or instructions provided (e.g., submit onboarding form).
- If you have a question, reply directly to the email and Cora will either respond or loop in your BetterUp team.
Via Slack
- Open the shared Slack channel with your BetterUp team.
- Cora will send you task reminders directly in the thread (e.g., upload user list, confirm SSO method).
- Click any buttons or links provided to complete the task (e.g., fill out a form, upload a file).
- You can respond in the thread with updates (e.g., “done,” “in progress”)—Cora will track your progress.
- If you need help, just mention your BetterUp contact or type your question—Cora will either respond or escalate.
Frequently Asked Questions
Is Cora a support chatbot?
Not exactly. Cora is an AI-powered concierge that works behind the scenes to streamline communication, coordinate tasks, and escalate issues to the right BetterUp contact when needed.
Does Cora replace my BetterUp team?
No. Cora complements your existing BetterUp team by handling routine workflows and enabling faster, more proactive support. When a high-touch interaction is needed, your team is still just a message away.
Is my data secure with Cora?
Yes. Cora aligns with BetterUp’s enterprise-grade privacy and AI standards. It only accesses the data needed to support your experience and is built with safeguards that ensure confidentiality, security, and compliance.
I’m not receiving emails from Cora—what should I do?
Make sure to check your spam, junk, or promotions folders for messages from betterup@mail.cora.ai. If you still don’t see them, reach out to support@betterup.co for assistance.
Need Help with Cora?
If you have questions about how Cora works or need help troubleshooting, contact us at support@betterup.co. We’re here to make sure your experience is seamless.