At BetterUp, one of our biggest aspirations is to help coaches improve their craft. We know that one of the ways to do that is by enabling coaches to revisit a coaching session, and break down the various conversational components that add value to coaching (open-ended questioning, listening, thoughtful pauses, etc).
We’re excited to finally be in a position to be able to offer session recordings in a way that is highly aligned with our privacy standards, session confidentiality, and opt-in assurance. Session Recordings provide members with the ability to review recordings and revisit specific areas of improvement highlighted by the coach. Additionally, a transcript of the session is automatically generated and provided alongside the video, allowing users to quickly identify the most meaningful moments.
No consent, no recording! Privacy is our top priority. Sessions will be recorded only if both the coach and the member agree to the recording. Both parties can opt-out of recordings at any time. Members will experience this same consent process flow on their side.
Please note that not all members have access to Session Recordings.
Consenting to Session Recordings
Please note that if you have consented to the recording, the session will only be recorded if your coach has also consented to session recordings.
You will be asked to consent at the beginning of every session and will be able to give, or decline, consent to a recording.
Additionally, members and coaches can always change their recording preferences at any time. To change your settings:
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Click your avatar and from the dropdown, click Account.
- Under the "Session recording" section: uncheck or check to disable or enable the recording functionality.
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Click Save changes. You’re all set!
Please note that you will still be prompted to opt-in or opt-out for each session with your coach even if you have approved the recording permissions.
No consent, no recording! Privacy is our top priority. Sessions will be recorded only if both the coach and the member agree to the recording. Both parties can opt-out of recordings at any time. Members will experience this same consent process flow on their side.
Privacy & Session Recordings
Privacy is extremely important to us. We have provided our complete Privacy Policy on our website which you can access here: BetterUp Privacy Policy
No consent, no recording! Privacy is our top priority. Sessions will be recorded only if both the coach and the member agree to the recording. Both parties can opt-out of recordings at any time. Members will experience this same consent process flow on their side.
As a D2C Member, if you have enabled session recordings, then the Record for insight widget will be prompted for both you and your coach at the start of the session. If you both opt in, the call is recorded. If at least 1 opts-out, the call is not recorded.
Opt In:
Opt Out:
Recording will never be possible if the member (or coach) doesn't opt-in.
We do not send any notifications to the other party, so you will not know if the other party has consented.
BetterUp has a risk-intelligent Information Security Program in place. The BetterUp platform is built using Amazon Web Services (AWS) US regions and the production environment is managed by Herkou, a Salesforce company. AWS US regions and Heroku services used by BetterUp are SOC 2 and ISO 27001 certified. BetterUp leverages this partnership supported by mature user-entity (customer) controls to build a robust framework of a shared responsibility model that enables a multi-layered approach to Information Security.
Accessing Recordings & Transcripts
If you would like to revisit any components of your coaching conversations for note-taking, learning, and reminders, you are welcome to review the recordings and transcripts.
- Log into BetterUp and scroll down to the "Coaching" section
- Locate the coach and click View Coach
- Click See all past sessions
- Locate the session that you would like to view and click View session
- If you and your coach has consented to recording (and you are on a program that has this feature enabled), you will be able to view the recording and see the session transcript.