| The below article is for BetterUp for Individuals who self pay for their BetterUp access. |
If you do not complete all of your monthly sessions, they will rollover into flex sessions*. This means you won't miss out if you are unable to use a session in a given month. You can have up to 12 sessions rollover into flex sessions at a time.
*Please note, unused sessions prior to March 7th, 2024 do not rollover.
What are Flex Sessions?
Flex Sessions include your unused sessions each month as well as any add-on sessions you purchased. You can use them anytime within a year from the date they're added to your account as long as you remain an active member. If you opt to cancel your subscription plan, any remaining unused sessions will expire and be lost when the subscription plan cancelation goes into effect.
Flex sessions can not be used while your subscription is paused. All members must have an active subscription to have access to platform features including messaging, scheduling, and attending sessions with your coach.
You can read more about purchasing flex sessions here.