| The below article is for BetterUp for Individuals who self pay for their BetterUp access. |
Please note that our BetterUp for Individuals coaching offering is currently winding down and is no longer able to accept new or returning members or offer additional coaching through this program.
As of February 1, 2026, unused coaching sessions will no longer roll over into flex sessions. We encourage you to schedule and complete your coaching sessions within their respective monthly cycles. Unused sessions will expire and be lost if not scheduled and completed within their respective monthly cycles.
Previously rolled over flex sessions will expire one year from the date added to your account if they have not been used. To view your flex session expiration dates, please see: Locating the Expiration Date of Flex Sessions
Prior to February 1, 2026, if you did not complete all of your monthly sessions, they would rollover into flex sessions, with a maximum of 12 sessions rolling over into flex sessions at a time. Any unused monthly sessions beyond this 12 rollover session maximum would be lost at the end of the monthly cycle and would not rollover.
What are Flex Sessions?
Flex Sessions can not be used while your subscription is paused. All members must have an active subscription to have access to platform features including messaging, scheduling, and attending sessions with your coach.