Members may request or desire specific actions be done to their account. Please see below for instructions on how to proceed with requests you may have, as well as the corresponding outcomes. For information specific to BetterUp for Individuals Account Management, please visit this Help Center article.
| Action | Steps | Outcome |
|
Deactivating Member Account |
A member can request a deactivation of their account by reaching out to support. | Member account can no longer be accessed, paid subscriptions will be ended, and product emails will no longer be sent. |
| Unsubscribing from BetterUp Emails |
A member can request to be removed from marketing emails by reaching out to support. Please see our Managing Notifications article to unsubscribe from product reminder emails. |
Removes member from email notifications from product and marketing teams |
| Updating Account Email Address |
This action cannot currently be taken by members themselves and so you may reach out to support. *Please note: If you have your BetterUp membership through your employer, it may not be possible to change the email address associated with your account. |
Changes the member's email address to one which can access the account and receive messages. |
| Deleting Account and Personal Data | Members can request account deletion via an online form form in the Privacy Policy. | Fully deletes account and all data from BetterUp platform. |
| Canceling Paid Subscription | For BetterUp for Individuals subscription cancellation, please see this Help Center article. |
Ends payment subscriptions and program access. |