At BetterUp, we believe that excellence is not just innate but can be cultivated through specific, learnable behaviors. Our comprehensive analysis of both business and psychological research has led us to identify key behaviors that enhance workplace effectiveness. We recognize that outstanding performers excel not only intellectually but also socially and emotionally, inspiring and leading those around them, regardless of their formal position.
For those enrolled in a BetterUp program featuring the Whole Person 360, the 360 Review process offers a valuable opportunity to understand your strengths and areas for growth. This process, taking roughly 20 minutes, involves soliciting feedback from colleagues to provide a well-rounded view of your performance.
Participants of the Whole Person 360 will be asked to gather feedback from:
- Your direct manager (mandatory)
- At least two coworkers with whom you frequently interact (mandatory)
- Any of your direct reports (optional)
Over the past three decades, 360 reviews have become a staple in the coaching and development toolkit of many large organizations. What sets BetterUp’s implementation apart is our developmental emphasis and the integration of our Whole Person Model, ensuring a more holistic approach to feedback.
Please be aware that the Whole Person 360 Assessment is exclusive to members of BetterUp programs that include this feature. If you are accessing BetterUp as an individual member, refer to our guidance on BetterUp for Individuals Assessments for more information.
Whole Person 360 Methodology
Your 360 review collates feedback on 15 behaviors from your most frequent collaborators. We standardize scores around a median of 50, with scores above 62 indicating strong performance, those between 38 and 62 suggesting average performance, and below 38 pointing to areas needing development. This breakdown includes comparisons between your self-assessment and feedback from your manager, direct reports (if any), and other coworkers, providing a comprehensive perspective on different perceptions.
Whole Person 360 Process
If your BetterUp program includes the Whole Person 360 Assessment, it will appear in the “Up Next” section of both the BetterUp app and website. Begin by selecting the Start Your 360 Review prompt.
Should you not find the assessment directly:
- Log into BetterUp and navigate to the Insights section at the top of the page.
- Scroll to "Comprehensive Assessments" at the bottom and initiate your 360 Review by clicking Dive In.
- You’ll need to request feedback from your direct manager and at least two coworkers, with the option to include any direct reports. Enter their email addresses in the provided fields, using commas to separate multiple addresses.
A minimum of three responses, including one from a manager, is required for the Whole Person 360 report to be generated. If you encounter delays in receiving feedback, see the section on 360 Extensions below for guidance on how to proceed.
After a BetterUp Member initiates a Whole Person 360 assessment, the chosen contributors are notified via email to provide their feedback. Contributors who haven't submitted their feedback will receive a follow-up reminder after one week, and then another on the 12th day if their feedback is still pending. Should the required minimum number of contributors not be reached within two weeks, an automatic one-week extension for the 360 assessment is applied.
It's important to note that in order to protect confidentiality, we cannot disclose the response status of individual contributors for the Whole Person 360. However, we can resend the invitation to any contributors who have yet to respond.
Manager Hasn’t Completed 360
To compile a Whole Person 360 report, at least three respondents are needed, including one manager. For further details, refer to the section on 360 Extensions.
If your manager has not yet provided their feedback, consider the following steps:
Directly Communicate with Your Manager: Stress the importance of their feedback for your professional development within the coaching program.
Nominate an Alternative Senior Colleague: If your manager is unavailable, select a senior colleague or mentor who can offer similar insights. After choosing an alternative "acting manager," contact support so that we can update your list of contributors accordingly.
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