At BetterUp, we believe that excellence is not just innate but can be cultivated through specific, learnable behaviors. Our comprehensive analysis of both business and psychological research has led us to identify key behaviors that enhance workplace effectiveness. We recognize that outstanding performers excel not only intellectually but also socially and emotionally, inspiring and leading those around them, regardless of their formal position.
For those enrolled in a BetterUp program featuring the Whole Person 360, the 360 Feedback process offers a valuable opportunity to understand your strengths and areas for growth. This process, taking roughly 20 minutes, involves soliciting feedback from colleagues to provide a well-rounded view of your performance. Members taking part in this assessment will not only receive quantitative scores but also open-ended feedback from their team.
Participants of the Whole Person 360 will be asked to gather feedback from at least 4 contributors, which can include:
- Your direct manager (may be required depending on your program)
- Coworkers with whom you frequently interact
- Any of your direct reports
Over the past three decades, 360 reviews have become a staple in the coaching and development toolkit of many large organizations. What sets BetterUp’s implementation apart is our developmental emphasis and the integration of our Whole Person Model, ensuring a more holistic approach to feedback.
Please be aware that the Whole Person 360 Assessment is exclusive to members of BetterUp programs that include this feature. If you are accessing BetterUp as an individual member, refer to our guidance on BetterUp for Individuals Assessments for more information.
Whole Person 360 Methodology
Your 360 Feedback collates feedback on 17 behaviors from your most frequent collaborators. This breakdown includes comparisons between your self-assessment and feedback from your assessment contributors, providing a comprehensive perspective on different perceptions. These perspectives can be discussed with your coach in your coaching sessions to help you find alignment between your self-assessment and the feedback of your contributors.
Whole Person 360 Process
If your BetterUp program includes the Whole Person 360 Assessment, it will appear in the “Up Next” section of both the BetterUp app and website. Begin by selecting the Start Your 360 Review prompt.
Should you not find the assessment directly:
- Log into BetterUp and navigate to the Insights section at the top of the page.
- Scroll to "Comprehensive Assessments" at the bottom and initiate your 360 Review by clicking Start Your 360 Review.
- You’ll need to request feedback from at least four individuals. Your program may also require you to request feedback from your manager. Enter their email addresses in the provided fields, using commas to separate multiple addresses.
A minimum of three responses, including one from a manager if required by your program, is required for the Whole Person 360 report to be generated. If you encounter delays in receiving feedback, see the section on 360 Extensions below for guidance on how to proceed.
360 Extensions
After a BetterUp Member initiates a Whole Person 360 assessment, the chosen contributors are notified via email to provide their feedback. Contributors who haven't submitted their feedback will receive a follow-up reminder after one week, and then another on the 12th day if their feedback is still pending. Should the required minimum number of contributors not be reached within two weeks, an automatic one-week extension for the 360 assessment is applied. A final reminder will be sent to the contributor 24 hours before the deadline for the assessment.
It's important to note that in order to protect confidentiality, we cannot disclose the response status of individual contributors for the Whole Person 360. However, we can resend the invitation to any contributors who have yet to respond.
Editing & Adding Contributors
Members will add contributors at the start of the 360 process by adding the contributor's email and the role of the contributor (e.g., direct report, other coworker, or manager).
Members may want to add more contributors after the fact. As long as the report has not yet expired or been generated, we can manually add additional contributors.
Members will need to reach out to our member support team support@betterup.co with the following information:
- The email of the contributor(s)
- The “role” of the contributor(s) (e.g., direct report or other/coworker) of the contributor(s) being added
Please note that once contributors have been added, they cannot be removed.
Contributor or Manager Hasn’t Completed 360
To compile a Whole Person 360 report, at least three respondents are needed, including one manager if required by your program. For further details, refer to the section on 360 Extensions.
If your manager has not yet provided their feedback and it is required, consider the following steps:
- Directly Communicate with Your Manager: Stress the importance of their feedback for your professional development within the coaching program.
- Nominate an Alternative Senior Colleague: If your manager is unavailable, select a senior colleague or mentor who can offer similar insights. After choosing an alternative "acting manager," contact support so that we can update your list of contributors accordingly.