While we are constantly evolving the experience based on customer feedback, the following features are currently available:
- Whole Person™ Manager Assessment
- Five 1:1 coaching sessions with the same coach
- Unlimited growth/coaching plans, which may include:
- Reels: Bite-sized videos from our coaches
- Interactive activities (AI-powered)
- BetterUp AI Coaching: Unlimited real-time AI coaching support.
- Coaching Circles
- 360 pulse feedback
Assessments
The Whole Person™ Manager Assessment: This assessment evaluates over 20 foundational skills critical for effective management. Results are used to create personalized coaching plans, increase self-awareness, and establish a baseline for tracking progress. All responses are confidential and not shared with employers or managers. Includes around 110 questions and takes 9 to 12 minutes to complete.
The Manage™ 360 feature: This feature provides a powerful multi-rater peer review system designed to uncover untapped potential. It delivers development-focused feedback from direct reports, peers, and leaders, supporting managerial growth. Members can request feedback from up to eight individuals through the home interface, and the collected feedback is compiled into a detailed 360 report. This report can be reviewed and discussed with your Manage™ coach during scheduled sessions.
You are encouraged to take the 360 Assessment at any point during the Manage™ program, especially early on to complement the self-assessment. Results will be discussed during your next one-on-one session.
Coaching
In the Manage™ program, you can meet with your coach as often as every six weeks. The first session focuses on debriefing your Whole Person Assessment, followed by sessions to help you progress through your Manage™ plan and journey. Each session is scheduled one at a time and there are at least 6 weeks between them.
Sessions are scheduled one at a time but you can reschedule or cancel them at any time. You will be prompted to schedule your next session right after completing the post-session survey—no extra steps required. You will have the same coach for all sessions.
If you wish to change coaches and you have not yet had a coaching session, you’ll need to cancel your existing session and schedule a new appointment with a different coach. Keep in mind that you cannot choose different coaches for individual sessions.
Important: Coach rematching with the same coach is not available in the Manage™ experience in the product. If the first session is canceled—by either the coach or the member—you will be prompted to schedule with a new coach. Specifically, if the initial debrief session is canceled, you’ll be redirected to the onboarding process to reschedule your first session with a new coach. After the first session has been completed members can reach out to Support at support@betterup.co to be rematched with another coach.
Your first one-on-one debrief session can be rescheduled or canceled anytime.
To change the time of a session, use the reschedule option instead of canceling, which allows you to select a new date and time without disrupting your series of sessions.
Missing your second session does not automatically cancel the remaining ones. However, if you miss three consecutive sessions with your coach (including no-shows, or canceling/rescheduling with less than 24 hours' notice), all future sessions will be canceled. Missed sessions can be rescheduled with your coach.
Plans
You can complete up to 11 different coaching plans—one for each skill—depending on your Manage™ plan. Each coaching plan is personalized for the selected skill and typically takes about five weeks to complete. In some cases, your organization may have requested a unique plan tailored specifically for your program.
| Plan topics | Plan short description | |
|
Driving Results |
Making High-Quality Decisions | Making thoughtful and timely decisions. |
| Creating Clarity and Alignment | Aligning your team with your organization's goals. | |
| Building Team Cohesion | Strengthening team dynamics and morale. | |
| Driving Team Performance | Boosting team productivity and execution. | |
| Mastering Strategic Prioritization | Adapting team priorities to business goals. | |
|
Elevating Others |
Leading With Empathy | Actively listening to the needs of your team members. |
| Coaching and Developing Others | Actively supporting the ongoing growth of team members. | |
| Empowering Team Members | Trusting and enabling team members with high impact work. | |
| Building Inclusive Environments | Creating an open and psychologically safe environment. | |
| Cultivating Purpose and Mattering | Helping team members cultivate a greater sense of purpose from their work. | |
| Recognizing Team Members | Recognizing a team member's value and impact. |
Coaching Circles
Coaching Circles in BetterUp Manage™ are dynamic, BetterUp Coach led, and peer-supported group coaching sessions designed to provide individual-focused support within a collaborative environment. These sessions foster diverse perspectives and actionable insights, empowering you to grow in a flexible, supportive setting.
There is no curriculum for these sessions. Instead, a few members per Circle are able to bring problems they're facing to the group to receive peer coaching, facilitated by the Coach. All members in a Circle will be from the same organization. Members have unlimited access to these sessions.
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FAQs
How long are 1:1 coaching sessions?
- The first session is 45 minutes long, while subsequent sessions are 30 minutes.
How far apart are 1:1 coaching sessions?
- 1:1 coaching sessions are scheduled approximately six weeks apart. The system does not allow you to schedule a session within six weeks of your previous one. If needed, you can reschedule or ask your coach to reschedule if no suitable availability is found.
When should I have my next coaching session?
- The ideal time for your next coaching session is after you complete your current plan. This allows both you and your coach to reflect on what you’ve learned and align on a new plan moving forward.
How do members schedule their next coaching session?
- To schedule your next coaching session, look for the call-to-action button at the top of your Plans page. This button will remain visible until you schedule your session. If you haven’t scheduled a session by the time you finish all weeks of your current plan, you’ll need to do so in order to begin a new one. You’ll also receive an automated email reminder if you don’t have a session booked.
Can I reconnect with a previous coach?
- To inquire about reconnecting with a previous coach, please reach out to support@betterup.co. The team will check the coach’s availability and confirm whether they’ve met the necessary qualifications to work with Manage members.