Using BetterUp in Microsoft Teams – BetterUp

BetterUp is integrated with Microsoft Teams, enabling members to manage their coaching sessions and access our always-on AI Coaching (subject to your organization’s GenAI permission) directly within their flow of work. Whether you’re seeking clarity, building new habits, or preparing for a tough conversation, you can now get instant advice and support seamlessly from within Teams.

Please note that the Teams integration is designed for notifications and quick replies via the app's Reply button, not for free-form messaging directly in the Teams chat window. Members should use the BetterUp platform or the Reply button within the BetterUp notification cards in Teams to communicate with their coach.

Why Use BetterUp in Teams

Seamless Growth in the Flow of Work: BetterUp in Teams brings personal and professional development directly into your daily workflow. Whether you’re messaging your coach, checking your session schedule, or accessing key resources, everything happens in the same place where you collaborate with your team.
Frictionless Experience: No context switching or toggling between browser tabs —initiate or respond to messages from your coach, get notified and view their recommendations, or schedule sessions without leaving Teams.
Consistent Support: Your activity in Teams is fully synced with your BetterUp account, so you can pick up right where you left off—whether on desktop, mobile, or web.

How to Access BetterUp in Teams

You can start using BetterUp in Teams in two ways:

Go to the Microsoft Teams App Store via the Left-hand Panel where you will see an “Apps” Icon. Click on the "Apps" icon and search for "BetterUp".
- If your admin has pre-Installed the App: Click “Open” for the BetterUp/BetterUp EU app (you will only see one option that your organization has configured for you)
- If you’re installing the app on your own: Click “Add” for the BetterUp/BetterUp EU app
- If you don’t see the BetterUp app show up at all, please reach to your internal program manager for BetterUp or contact your IT administrator.
Once you are in the BetterUp app, the horizontal menu shows “Chat” and “Lounge”
- Lounge: open to everyone
- Chat: an active BetterUp account is required to access the Chat tab and BetterUp app integration features
On the Chat tab: Connect your BetterUp account
- Log in with your Microsoft account. The app will initiate a connection between your Microsoft and BetterUp account.
- You may also be asked to complete a concert form from Microsoft Teams. Your data is confidential and secure, and you can refer to our Privacy Notice for details
- Once completed, you will receive a confirmation message titled “Login Successful”

Using BetterUp in Teams

To see the list of available commands, type “Help” or select the option to "View prompts":

Chat with AI coach: Get real-time support from your AI coach on goals, challenges, or tough conversations. You can practice role plays, get personalized advice, or receive recommended resources—right within Teams.

Message coach: Easily message one of your active human coaches to share updates, ask questions, or stay connected between sessions.

Schedule: Check your upcoming coaching sessions at a glance and reschedule or make updates directly from Teams.

Common Questions (FAQ)

Do I need IT approval to use BetterUp in Teams?

If your organization has already approved the BetterUp app for Teams, no additional IT steps are needed. If you don’t see the BetterUp app in Teams, contact your IT administrator who can refer to this installation guide to enable it for you and your teams.

Is the BetterUp App secure?

Yes. BetterUp in Teams complies with enterprise-grade standards including data encryption and privacy safeguards in line with the rest of the BetterUp platform. Your data is confidential and secure, and you can refer to our Privacy Notice for details.

What are all the features and notifications I may receive?

You will receive messaging, session & engagement notifications, session management, and resources & report notifications. The availability of specific features may vary depending on the product experience.

How do I know if I have access to the AI coach?

A simple rule of thumb: if you can chat with the AI Coach on BetterUp’s website or mobile app, you should also have access to the Teams app. For the Teams app, there is no additional steps required from you, once your organization’s IT team has configured the BetterUp app in Teams.

How do I start a chat with the AI coach?
You can simply type “Chat with AI Coach” to begin. You can also click “View Prompt” or type “Help” to see all the available features, which include “Chat with AI Coach”.

What happens if my conversation times out?

If 24 hours pass without a reply, the chat will expire. You’ll receive a message: “Sorry, you currently don't have any active conversations. Feel free to open the BetterUp app to start or continue a conversation.” Feel free to start a new conversation as shown in the FAQ question above.

Troubleshooting the BetterUp Teams App

If you see the following error when trying to sign in to the BetterUp Teams app:

"The Sign in code was not found or expired. Please try asking the bot to sign in again."

This means the sign-in link has expired—typically because too much time has passed since it was generated.

Example error:
Teams app sign in code expired.png

✅ How to Fix It

Send a message to the BetterUp bot in Microsoft Teams.
Type “Help” or “Schedule” to trigger a new sign-in prompt.
Click the new sign-in link provided by the bot.
This link will be valid and allow you to access the app.

You should now be successfully signed in to the BetterUp Teams app.

🔍 Example of Expired Sign-In Link

This is what an expired sign-in link looks like on the Microsoft Teams sign-in page: