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Member Calendar Syncing

Once you schedule your session with your coach, you'll automatically receive a confirmation email with a calendar invite attachment. This article will provide you with instructions for syncing your BetterUp sessions to your personal Google or Outlook calendar.

Changing the calendar event on your calendar will not update your BetterUp session. If you need to reschedule or cancel, please do so through the BetterUp web portal or mobile app.

Manually Adding or Modifying Events to your Personal Calendar

If you’re not seeing BetterUp events in your calendar, the following instructions will help you add or modify them manually:

Step One: Download the .ics file

You can find the link to download the .ics file directly in the BetterUp app by following the steps below:

  1. Log into app.betterup.co
  2. Click Schedule
  3. Select the upcoming session you would like to add to your calendar 
  4. Click Add to calendar
  5. The .ics file will automatically download to your device
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Once you have downloaded the file, you can follow the instructions below for your calendar client to learn how to import the .ics file into your calendar.

Step Two: Import the .ics file into your calendar

Google Calendar Outlook Apple Calendar
  1. In the top right, select Settings
  2. Select Import & Export
  3. Select file from your computer and select the .ics file
  4. Choose which calendar to add the imported events to (by default, events will be imported into your primary calendar)
  5. Select Import
  1. Select Add calendar
  2. Select Upload from file
  3. Select the .ics file
  4. Select the calendar you want to add the imported events to
  5. Select Import
  1. Select File, Open & Export, and then Import/Export
  2. In the Import and Export Wizard box, select Import an iCalendar file, then Next
  3. Select the .ics file and choose OK
  4. Select Import

Syncing to your Work Calendar: Google Calendar

Once you schedule your session with your coach, you'll receive a confirmation email with a calendar invite. Google will automatically add the session to your calendar, and you can click Yes right from the invite to confirm your attendance to your coach! For more information, please see: Importing an .ics file into your calendar client.

Changing the calendar event on your calendar will not update your BetterUp session. If you need to reschedule or cancel, please do so through the BetterUp web portal or mobile app.

If you have any questions or need further assistance, feel free to contact support. We are always happy and available to help!

Syncing to your Work Calendar: Outlook

Once you schedule your session with your coach, you'll automatically receive a confirmation email with a calendar invite attachment and you can follow these steps:

For Outlook calendar:

  1. You'll receive a confirmation email from BetterUp with an attached .ICS file
  2. Click the "V" icon (on the right side of the .ICS attachment) to open an options menu
  3. From that menu, select Open
  4. Select Yes when prompted to open the calendar event in Outlook. (This will create a new Meeting via a new pop-up window)
  5. Select the green checkmark to accept and add the meeting to your calendar
  6. You can open your Calendar view to confirm the session has been added!

Changing the calendar event on your calendar will not update your BetterUp session. If you need to reschedule or cancel, please do so through the BetterUp web portal or mobile app.

If you have any questions or need further assistance, feel free to contact support. We are always happy and available to help!

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