BetterUp Members are able to schedule single sessions or recurring sessions on the hour, half-hour, and quarter-hour depending on your program details. As a new member of the BetterUp platform, you can schedule a session with your coach as early as 24 hours in advance of an available time on the coach’s calendar. Once you have completed your first session, you will then be able to schedule future sessions up to four hours in advance. This will vary depending on your coach’s availability.
How to Join a Session
Please note you will not receive an email with a link to your upcoming session. You will need to log in to your BetterUp account and you will be able to launch your session five minutes before it’s scheduled to begin.
You'll see a “Join now” button appear at the top of your screen. Click this button to continue.
Next, click "I am ready!" to enter the session.
Please note that if your preferred contact method is set to phone (US and Canada only), you will not see the in-app "Join Now" button. If you would like to update your preferred contact method, please see these instructions. If you would like to minimize your self-view during your BetterUp Video session, please see this article for details.
You may be the first to join your session, so please be patient and allow your coach up to 10 minutes to arrive.
Session Length and Cadence
Your ability to book specific session lengths at a particular cadence is dependent on the type of Coach you have and/or your organization's unique program details.
You will also receive these session reminders/notifications:
- An email notification when the session is created
- An email notification 10 minutes before the session is scheduled to start
- An SMS 10 minutes before the session is scheduled to start
| Coaching Type | Session Length & Cadence |
| Primary Coaching |
|
| Extended Network (Speciality Coaching) |
*Recurring options are not available. You do have the option to manually schedule repeated sessions as individual ones. |
| BetterUp for Individuals |
|
| Care Coaching |
*Members can schedule recurring sessions after the first session |
How to Schedule a Single Session
How to schedule a single session or first session with your coach:
- From the BetterUp home page, click the Schedule tab
- Select New Session
- Select your coach
- You will be able to view the coach’s available dates/times
-
From the drop-down, select whether you would like:
- 30-minute sessions or
- 45-minute sessions (note, not all programs offer this option)
- Select a date and time that works for you
- Once you've made your selection, you will see a confirmation screen with our Session Attendance Policy for review.
Please note that if this is your first session, you will only be able to schedule a single session. After you’ve completed your first session, you can set it to be a recurring session if you’ve found a great time that works for you and your coach!
How to Schedule Recurring Sessions
Please note Extended Network Coaching does not currently support recurring sessions. As for Care Coaching, it offers the option of weekly, bi-weekly, and monthly recurring sessions.
If you have an existing recurring session and wish to book a new recurring session, you can choose to either reschedule or cancel your current recurring session, following the guidelines provided in this article. If you opt to cancel your recurring session, please refer to the instructions below to schedule your new recurring session.
It's important to note that you can schedule recurring sessions only after your initial session on the BetterUp platform with your Primary Coach. If you haven't completed your first session on the platform yet, you'll gain the ability to set up recurring sessions after your initial session by following these steps:
- From the BetterUp home page, click the Schedule tab
- Select New Session
- Select your coach
- You will be able to view the coach’s available dates/times
-
From the drop-down, select whether you would like:
- 30-minute sessions or
- 45-minute sessions (note, not all programs offer this option)
- Select a date and time that works for you
-
Choose your session cadence (once, every week, or every two weeks)
- Please note that these options may vary based on your program offerings and the session length you've selected
- Once you've made your selection, you will see a confirmation screen with our Session Attendance Policy for review.
Please note that scheduling recurring sessions is only possible with primary coaches at this time.
Session Attendance Policy: Missing 3 recurring or one-off sessions in a row with your dedicated Coach (including no-shows, or canceling or rescheduling less than 24 hours in advance) will automatically remove all subsequent recurring sessions with that Coach from your schedule. You’ll still be able to schedule new sessions with your Coach at a time that works better for you.
For BetterUp for Individuals Members, please see this Help Center article for more information on recurring sessions and the BetterUp for Individuals Program.
For more information on canceling and rescheduling sessions, see our Canceling and Rescheduling Your Sessions guide.