Please note that our BetterUp for Individuals coaching offering is currently winding down and is no longer able to accept new or returning members or offer additional coaching through this program.
We want to be clear about what this means for all impacted members and have created this FAQ article to answer any questions that you may have. If you have additional questions, please reach out to BetterUp Support.
What is happening?
As of February 1, 2026, BetterUp has begun winding down our BetterUp for Individuals subscription plan options. This means that this coaching option is coming to an end and will officially end on January 31, 2027. New subscriptions and coaching sessions are no longer available for purchase as of January 31, 2026.
What happens if I have a monthly, three-month, or six-month plan?
The last day that members on our monthly, quarterly, or bi-annual subscription plans were able to renew their subscriptions was July 31, 2026. As of August 1, 2026, renewals are no longer available, and members will have access to coaching for the remainder of their current billing cycle. As access to the BetterUp platform may conclude at the end of the member's subscription plan, we recommend members save all coaching work and message history before their plan's final end date.
New subscriptions and coaching sessions are no longer available for purchase as of January 31, 2026. Edits to subscription plans are no longer available as of January 31, 2026.
What happens if I have an annual plan?
If a member had an annual plan that was set to renew before January 31, 2026, the renewal was processed as expected. Members will have access to coaching for the remainder of their subscription.
If a member's current plan was set to renew after January 31, 2026, but before July 31, 2026, their plan is not eligible for renewal. Members will have access to coaching for the remainder of their subscription.
If a member's current plan was set to renew after July 31, 2026, their plan is not eligible for renewal. Members will have access to coaching for the remainder of their current billing cycle.
As access to the BetterUp platform may conclude at the end of the member's subscription plan, we recommend members save all coaching work and message history before their plan's final end date.
New subscriptions and coaching sessions are no longer available for purchase as of January 31, 2026. Edits to subscription plans are no longer available as of January 31, 2026.
I want a refund for my plan that was recently renewed. What should I do?
Please reach out to BetterUp Support to discuss any potential refund options.
I have flex sessions on my account. What happens to those?
Please check your dashboard for the expiration date for any unused sessions. As of February 1, 2026, we will no longer roll over unused sessions, and any flex sessions you’ve acquired will expire on the listed date in your account. If your BetterUp for Individuals subscription plan has been cancelled, you may continue to utilize currently available flex sessions until their listed expiration date.
For steps on checking for flex session expiration dates, please see: Locating the Expiration Date of Flex Sessions
Can I gift my unused monthly sessions or flex sessions to another member?
Flex Sessions and unused monthly sessions cannot be transferred to another user.
What do I do if I have a gift card?
As of January 31, 2026 gift cards no longer have value. If you were unable to redeem your gift card before January 31, 2026, please contact our support team to discuss your options, including potential refunds to the original gifter.