We’re excited to finally be in a position to be able to offer session recordings in a way that is highly aligned with our privacy standards, session confidentiality, and opt-in assurance. Session Recordings provide members with the ability to review recordings and revisit specific areas of improvement highlighted by the Coach. Additionally, a transcript of the session is automatically generated and provided alongside the video, allowing users to quickly identify the most meaningful moments. Please note that not all members have access to Session Recordings.
Session Insights allow members and coaches to review past sessions through session summaries, highlights, and next steps, and provide a more personalized session experience for members. Please note that not all members have access to Session Insights or Session Recordings. Session Insights are only available if a session is recorded.
No consent, no recording! Privacy is our top priority. Sessions will be recorded only if both the Coach and the member agree to the recording. Both parties can opt-out of recordings at any time.
Consenting to Session Recordings
Please note that if you have consented to the recording, the session will only be recorded if your Coach has also consented to session recordings.
You will be asked to consent at the beginning of every session and will be able to give, or decline, consent to a recording.
Additionally, members and Coaches can always change their recording preferences at any time. To change your settings:
Click your avatar and from the dropdown, click Account
- Under the Personalization section, uncheck the box to disable or check the box to enable the recording functionality
Click Save changes
Please note that you will still be prompted to opt-in or opt-out for each session with your Coach even if you have approved the recording permissions previously.
If you would like to screen share during your session recording, please see our Screen Sharing Help Center article for details.
No consent, no recording! Privacy is our top priority. Sessions will be recorded only if both the Coach and the member agree to the recording. Both parties can opt-out of recordings at any time.
Privacy & Session Recordings
Privacy is extremely important to us. We have provided our complete Privacy Policy on our website which you can access here: BetterUp Privacy Policy
No consent, no recording! Privacy is our top priority. Sessions will be recorded only if both the Coach and the member agree to the recording. Both parties can opt-out of recordings at any time.
If you have enabled session recordings, then the Record for insight widget will be prompted for both you and your Coach at the start of the session. If you both opt in, the call is recorded. If at least 1 of you opts-out, the call is not recorded.
Opt In:
Opt Out:
Recording will never be possible if both the member and Coach doesn't opt-in.
We do not send any notifications to the other party, so you will not know if the other party has consented.
BetterUp has a risk-intelligent Information Security Program in place. The BetterUp platform is built using Amazon Web Services (AWS) US regions and the production environment is managed by Herkou, a Salesforce company. AWS US regions and Heroku services used by BetterUp are SOC 2 and ISO 27001 certified. BetterUp leverages this partnership supported by mature user-entity (customer) controls to build a robust framework of a shared responsibility model that enables a multi-layered approach to Information Security.
Accessing Recordings and Transcripts
If you would like to revisit any components of your coaching conversations for note-taking, learning, and reminders, you are welcome to review the recordings. Additionally, a transcript of the session is automatically generated and provided alongside the video, allowing users to quickly identify the most meaningful moments.
- Log into BetterUp and scroll down to the Coaching section
- Locate the coach and click View Coach
- Click See all past sessions
- Locate the session that you would like to view and click View session
- If you and your Coach have consented to recording (and you are on a program that has this feature enabled), you will be able to view the recording and transcript
Deleting Session Recordings and Transcripts
If you would like to delete previous session recordings or transcripts, you may do so by following the below steps. Please note that this is a permanent deletion and the deleted data will not be able to be recovered.
- Log into BetterUp and scroll down to the Coaching section
- Locate the coach and click View Coach
- Click See all past sessions
- Locate the session that you would like to view and click Delete session data
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Select if you would like to delete all data or only the session video and audio.
Session Insights
Once your coaching session has been completed, an email notification will be sent detailing your Session Insights or a link will be provided to access your Session Insights directly within the platform, depending on your coaching program.
BetterUp Manage members can also access their past session insights by visiting the ‘Schedule’ tab and then clicking on the ‘Past sessions’ sub-tab. They can then click ‘View session notes’ on any of their past sessions to be taken to their past session insights for review.
Additionally, after a 1:1 human coaching session ends, members will have the option to participate in a breath-work exercise and reflect on their coaching session. Insights from this exercise can also be found in Member Insights.
Please note that not all members have access to Session Insights or Session Recordings. Session Insights are only available if a session is recorded.