BetterUp Direct now offers the option to purchase single sessions in addition to your existing BetterUp Direct subscription plan. This allows our members the flexibility to have their subscription-based sessions on Intro, Plus, or Premium subscriptions AND have the option to purchase additional one-off sessions as needed. The following article will walk you through how BetterUp Direct Members can purchase Flex sessions.
Flex Session Details
In an effort to provide our BetterUp Direct Members with more flexibility to have their subscription-based sessions as well as additional one-off sessions as needed, we now offer the option to purchase Flex sessions. BetterUp Direct Members can purchase up to 10 Flex sessions on their account.
- Flex sessions cost $99 per session.
- Flex sessions are non-refundable.
- Flex Sessions will expire upon subscription plan cancelation if they have not been used.
Purchasing Flex Sessions
BetterUp Direct Members can now purchase Flex sessions directly from the Schedule tab. Here are the steps to purchase up to 10 Flex sessions:
- Navigate to your BetterUp account on a web browser
- Click Schedule at the top of your homepage
- If you have zero sessions remaining to use, you will see a black box at the top of the screen. Click Schedule a flex session to meet with your Coach anytime as indicated by the red arrow below:
- Select the number of Flex sessions you would like to purchase from the drop-down menu and click Checkout
- Enter your payment information and click Pay
- A confirmation pop-up window will display the number of Flex sessions purchased along with the option to Schedule now
Flex Sessions will expire upon subscription plan cancelation if they have not been used.
Note: In-app iOS Flex session purchases only allow one Flex session to be purchased at a time. If you would like to purchase more than one Flex session, please navigate to your BetterUp account on a web browser.
Locating Your Flex Sessions
Once you've purchased Flex Sessions, you'll be able to easily locate them by following the instructions provided below:
- Navigate to your BetterUp account on a web browser
- Click on your avatar at the top right corner of your screen
- Click Account
- Click Subscription
- Under Your Subscription, you'll be able to view your remaining Flex Sessions and can also click Buy flex sessions > should you want to purchase additional sessions
Flex Session Usage
BetterUp Direct monthly subscriptions will always be consumed prior to any purchased Flex sessions on a member's monthly billing cycle. If all of the member's monthly sessions have been used during the monthly billing cycle, then any purchased Flex sessions can be utilized. Flex sessions are non-refundable and will expire upon subscription plan cancelation if they have not been used.